Email, Phone Number & Fax. Contacting Microsoft Customer Service Center. Microsoft is the mother of all things computing. The company is responsible for the Windows operating system, Microsoft Office products and Windows phones. They are also the parent company for the Bing search engine. With a company as huge as Microsoft, customer service contact information tends to be available for each individual product, but there is general contact information for Microsoft customer service on a corporate level. ![]() Click here to leave a comment about your customer service experience. If you are having a specific issue, make sure to tell the customer service representative at the beginning of the call so they can direct you to the department that can help you resolve that issue. General customer service: 1- 8. TTY: 1- 8. 00- 8. You can contact general customer service between the hours of 5 a. PST on weekdays and 6 a. PST on weekends. Product Activation: If you want to find out the specific phone number for your customer service issue, you may have to run the Product Activation Wizard. ![]() Earlier this year, Microsoft Press published two eBooks as part of a series of SharePoint hybrid eBooks. I authored the first book – Six steps to FDA compliant equipment qualification are discussed. Once the Company Portal application and its configuration are both deployed, verify the application and configuration baseline are compliant for the given device. TSI Software and Firmware. TSI offers a variety of software, firmware and support documentation to enhance the operation of our instruments. Use our Software and. Welcome to acquisition.gov's new series of videos, FAN In A Minute. This is Episode Four. Product Specific Contact Info: You can also visit the Assisted Support Options page to learn how to directly contact a support department by phone. Mailing Address. The mailing address for all general customer service is: Microsoft. One Microsoft Way. Redmond, WA 9. 80. Official Website. The official website for the main Microsoft company is http: //www. This website sells various products and offers support for those products. If you are looking for the support page, you can visit http: //support. From there, navigate to the specific support section you need for your product. Customer Service Email. If you have a general inquiry and you wish to contact Microsoft customer service by email, fill out the form here: https: //support. If you need to contact customer support about a product purchased from the Microsoft store, you must start at the Email Us page and answer a few questions. We are waiting to hear back from Microsoft customer service. Our Experience. When we contacted the customer service phone number for Microsoft, we immediately reached an automated response. We were asked to choose from several options. When we pressed 0, we were asked to tell them if we were a business, personal or Microsoft partner. We pressed 0 again and we were placed on hold for a customer service rep. The total hold time for the call was more than 3 minutes. When the representative answered, she was speaking clear English. She asked our name and then answered out question without issue. When we sent an email inquiry to Microsoft online customer support, the response time was not ideal, but atleast we didn’t receive an automated response. The customer service representative that answered our communication addressed our concern, but asked for further details to provide optimal customer service. The repsonse time was approximately 1 day, see the communication details below: From: Microsoft Online Customer Service. Date: Sat, Mar 1. AMSubject: RE: SRX1. ID – Customer Support. To: Richard BHello Richard,Thank you for contacting Microsoft Customer Service. I would like to inform you that you have reached Customer Service department of Microsoft. Hence, I kindly request you to provide the detailed information about the query that you are experiencing. Once I have details, I will be able to determine the appropriate resources to assist you. I appreciate your patience and look forward to your reply. Thank you,Praizy. Microsoft Customer Service Representative. From: Richard BDate: Sat, Mar 1. AMSubject: Customer Support. To: Microsoft Online Customer Service. Hello. I was wondering if I could have the contact information to the department responsible for new Microsoft product launches? Thank you for any information regarding my requerst. Richard. For such a huge corporation, we were surprised by the long wait time. What is your experience with Microsoft customer service? Steps to Compliant Equipment Qualification . Considered a subset of validation, it is typically performed as a larger validation effort or in support of such. Equipment qualification will provide documented evidence that the subject equipment has been installed per specification (manufacturer's recommendations) and will attain and maintain critical process parameters repeatedly and reliably. Taken from a presentation at IVT’s Validation Week, the following are the six steps to a compliant equipment qualification. Assemble the Validation Team. A multi- functional team, led by a project leader, should be established to plan and oversee the validation activities. A team approach to will guarantee the validation processes are well thought out, the protocols are comprehensive, and that the final packages are well documented and easy to follow. The team members should include quality assurance, engineering, and manufacturing. Depending on the facility organization and the equipment/product type, employees working in the laboratory, technical services, research and development, and regulatory affairs could also be part of the validation team. For all phases of the equipment qualification, the project team must: Determine what, how, and when to verify/measure key metrics including the statistical significance. Define acceptance/rejection criteria. Identify required documentation. Identify the division of responsibilities and activities. The team must determine this based on the risk assessment to provide a high degree of assurance that the equipment under test is suitable for its intended purpose. What are the Intended Use/User Requirements? What the intended use for the equipment must be clearly defined. For computer systems, this will come from the user requirements document. The user requirements document is a standalone document that is common for computer systems. For other equipment, the user requirements will come from other sources. With commercial- off- the- shelf (COTS) equipment, they usually take the form of Owners’ Manual or Users’ Guides. If the equipment is custom made, a request for quote (RFI) can be a potential source. Other common sources include design of experiment/parameter limit values set up sheets, environmental requirements or constraints, and the manufacturers’ installation guide. The user requirements will form the basis for risk assessments and acceptance criteria. Conduct a Risk Assessment. A risk assessment must be performed for all validations. As such, it will determine the documentation deliverables. The risk assessment will determine the validation parameters of the overall equipment or system and the required functions. Installation Qualification. The purpose of the IQ is to establish by objective evidence that the equipment as installed or modified according to specifications. For equipment qualification, the requirements for installation qualification follow in Table I. Table I: Installation Qualification Sections and Requirements. Section. Requirement/Content. Purpose. State the equipment needs to be qualified. Scope. State whether the installation is for new equipment or modifying previous qualified equipment. Equipment/ System Description. Describe what the equipment does, how it is used, what process/products use it, and its basic design features. Supplier. Vendor certification and safety feature verification. Equipment Components. Identify and briefly describes each major component of the subject equipment Define the system/equipment boundaries with other systems or equipment Ancillary equipment used in conjunction with the equipment being qualified should be identified as appropriate. Utilities. Utilities required to operate the equipment should be identified. Construction, Installation, and Requirements. Specify the cleaning procedures that must be executed after the equipment is installed Document that the cleaning procedures have been successfully executed and completed. Supporting Documentation. List supporting documentation that may be used to identify or operate the equipment such as Engineering Turnover Packages, Purchase Orders, or Equipment Manuals. Maintenance Programs. Establish maintenance procedure. Include a listing of any preventive maintenance activities. Spare/Change Parts. Provide a list of spare parts and change parts, if applicable, required for system operation, including a description of the part and part number of reference. Drawings. List and include in the qualification protocol for the system drawings used to support the IQTesting and Acceptance Criteria. Acceptance criteria must be approved by the site designate review board or project team prior to executing any IQ Define the test procedure; IQ testing must be designed to confirm that the equipment is installed in accordance with manufacturers recommendation or document justification for exceptions Define the acceptance criteria; for an IQ this is usually a Pass/Fail result. Discrepancies. Discuss and justifies events per required deviation or exception procedure. Summary and Conclusion. Summarize IQ test results, which demonstrate that the equipment was installed correctly Provide a conclusion on whether the equipment installation is acceptable. The IQ will document that the required design feature have been properly installed. The number of design features can vary extremely. Design features are dependent upon the complexity of the equipment. Table II contains examples of various design features that may be considered. Table II: Installation Qualification Design Features. Category. Design Features. Equipment. Product contact materials of construction. Labeling (marking/identification)Process Piping. Material of construction. Size. Pressure test. Insulation. Environment. Temperature. Humidity. Particulates (viable and/or non- viable)Valves. Valve type. Size. Actuator type. Lubricants. Lubricant description. Commodity number. Stock number. Whether the lubricant has direct or incidental product contact. Safety Devices. Device type. Product contact surface material. Pressure and temperature rating (if applicable)Alarms. Description of the alarm and whether they are Operational or Quality in nature. Acceptance criteria. Instrumentation. Verify all instruments installed on the equipment/system are labeled appropriately and any instruments deemed to require calibration or routine certification are within calibration and have been entered into the calibration program. Utilities. Compressed gas connections. Sample ports (if required), labeling and sizes. Operational Qualification. Operational qualification is the documentation of objective evidence showing that the equipment operates according to specifications. OQ, at the very least, must include and/or address the items in Table III. Statistical tools such as design experiment and/or response surface design should be applied to optimize equipment and process performance. Table III: Operational Qualification Sections and Requirements. Section. Requirement/Content. Purpose. State the equipment needs to be qualified. Scope. State whether the installation is for new equipment or modifying previous qualified equipment. Equipment/System Description. Describe what the equipment does, how it is used, what process/products use it, and its basic design features. If above fully described in the IQ, then a reference to the IQ is acceptable. Operational Qualification Pre- requisites. Verify all IQ tests have been completed prior to execution of operational qualification or that any IQ testing not yet completed has been identified in a protocol exception report as non- critical for OQ testing to begin. Test Equipment Calibration Verification. A completed record of qualified test equipment and approved materials that is used during protocol execution List calibration date and next due date. Standard Operating Procedures. Establish operating, maintenance, setup and/or cleaning procedures for the equipment Procedure(s) shall be approved and effected before or by end of OQ is completed.
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